Circle Agent Terms
Effective date: 5 June 2026
These Agent Terms apply to Agents. They supplement and form part of the Global Mobility Circle Platform Terms (together, the "Terms"). Capitalised terms not defined here have the meaning given in the Platform Terms.
Company: Sovium Ltd (registered in England and Wales as SOVIUM LTD, company number 16837739, registered office Bmlg.02, 10 Barley Mow Passage, London, England, W4 4PH).
Contact: membership@globalmobilitycircle.com
1. Who these Agent Terms apply to
1.1 These Agent Terms apply if you apply to participate in Circle as an Agent — a business user or self-employed professional acting in the course of business who brings client requests and refers cases to Providers.
1.2 Agents participate for business purposes only. You must not apply or participate as a consumer.
2. Order of documents and conflicts
2.1 The Platform Terms and these Agent Terms together form a binding agreement between you and Sovium Ltd.
2.2 If there is any conflict between the Platform Terms and these Agent Terms, these Agent Terms prevail for Agent-specific matters (including fees, verification, access, and refunds).
3. Agent admission, verification, and activation
3.1 Agent participation is controlled and subject to verification and ongoing compliance with Circle Standards and these Terms.
3.2 Agent admission typically involves registration, email confirmation, providing basic details about you and your activity, and identity verification through a third-party provider. On the free plan, activation usually follows identity verification without manual review. On a paid plan, your subscription begins when you select a plan and complete payment.
3.3 No guarantee of access. The Company may approve or refuse Agent admission at its discretion, including for integrity, standards, compliance, or risk-management reasons.
3.4 The Company may re-review your status at any time if your circumstances change or if it receives information relevant to Circle Standards.
4. Scope of Agent access and plans
4.1 As an approved Agent, you may submit Requests and Direct Requests, receive Offers, form Deals, hold Partner contacts, and use the agent-facing features of the Circle Deals platform, in each case as included in your plan and as described on the pricing page.
4.2 Access to specific Circle Channels is as the Company determines. Agents do not receive access to Provider-only channels (including Provider-only chats) unless expressly agreed.
4.3 No guarantee. The Company does not guarantee any number of Requests, Offers, Deals, introductions, response times, or outcomes.
4.4 The Company may prioritise or sequence features and access based on capacity, relevance, or standards considerations.
5. Fees, billing, and payment
5.1 Paid-plan fees are stated in euros (EUR) and processed by our payment provider, Stripe.
5.2 Plans and fees. Agent participation is offered on a free plan and on paid plans (currently Core, Team, and Group). Paid plans are available on a monthly or annual billing cycle. The fee for each plan and billing cycle, together with the plan's features and limits (including request allowances and team seats) and any optional add-ons, are as set out on the Circle pricing page and in your order confirmation at the time of purchase. The Company may change its plans, fees, features, and limits from time to time; changes apply from your next renewal unless stated otherwise or required by law.
5.3 Free plan. The free plan is provided at no charge and is subject to the volume and feature limits described on the pricing page. The Company may change or withdraw the free plan on notice.
5.4 Auto-renewal. Paid subscriptions renew automatically at the end of each billing cycle (monthly or annual, as you selected) at the then-current fee for your plan, unless you cancel before the renewal date. The renewal fee is charged automatically through Stripe. By taking out a paid subscription, you authorise the Company to charge the renewal fee.
5.5 Add-ons. Optional add-ons (for example, additional team seats) may be available as described on the pricing page. Once added, an add-on is committed for the remainder of your then-current billing cycle, is charged on a pro-rata basis from the date it is added, cannot be removed mid-cycle, and may be dropped only at renewal. Add-ons run co-terminously with your base subscription.
5.6 Taxes. Fees are exclusive of any applicable taxes. The Company does not add UK VAT at this time. You are responsible for any taxes applicable to you. Payment-processing fees charged by the payment provider are borne by the Company. If any deduction or withholding is required by law on a payment to the Company, you remain responsible for ensuring the Company receives the full invoiced amount, unless prohibited by law.
6. Refunds and cancellation
6.1 No refunds. Except as set out in clause 6.2, all fees are non-refundable, for both monthly and annual subscriptions. There are no refunds, credits, or pro-rata adjustments for unused time, early cancellation, suspension, or termination, except where a refund is required by law.
6.2 Refund on refused admission. If you pay a fee in advance and the Company then refuses your admission following verification, the Company will refund that fee, subject to reasonable fraud and compliance checks. This is the only circumstance in which a fee is refundable, other than where a refund is required by law.
6.3 Free plan. The free plan involves no payment, and no refunds arise in connection with it.
6.4 Cancellation. You may cancel auto-renewal at any time before the next renewal date. Cancellation stops the next renewal charge. Your access continues until the end of the billing cycle you have already paid for, and is not extended or refunded. Where available, you may instead downgrade to the free plan with effect from your next renewal.
7. Agent obligations and standards
7.1 You must comply with Circle Standards, moderation decisions, and the Platform Terms, including confidentiality and closed-network obligations.
7.2 You must ensure that any Requests you submit are accurate and not misleading.
7.3 You are responsible for ensuring that you have authority and a lawful basis to share any information (including end-client information) in connection with a Request.
7.4 You must not represent that Circle guarantees outcomes, success in any immigration or other process, or the quality of any Provider.
8. Confidentiality and handling of client requests
8.1 You must treat all non-public Circle information, and any information about Providers, as confidential, and use it only for legitimate business purposes connected to active client cases.
8.2 You must not:
- build, or attempt to build, a directory or database of Providers or Circle participants;
- scrape, harvest, export, copy, or compile Provider or participant data;
- share screenshots, transcripts, or recordings of Circle communications without prior written permission.
8.3 End-client information. You must keep end-client information confidential and share it only with Providers who have a legitimate need to know in connection with a specific Request, and only where you have lawful authority to do so. You must minimise the end-client personal data you enter into the Platform: do not enter end-client names or other directly identifying personal data into Requests, and conduct the exchange of identifying details and supporting documents off-platform, consistent with clause 8.5 of the Platform Terms.
9. No commission and no involvement in transactions
9.1 The Company does not charge any commission on Deals between Agents and Providers. Participants agree terms directly.
9.2 The Company does not handle funds, escrow, billing, or payments between Agents and Providers.
9.3 You are solely responsible for your commercial arrangements with Providers and with your clients, including any fees, commissions, white-label terms, or contractual terms you agree.
10. Compliance: sanctions, AML, marketing, and data protection
10.1 You must comply with all applicable sanctions, anti-money-laundering, counter-terrorist-financing, anti-bribery, marketing, and data-protection laws in connection with your Circle activity and the client requests you bring.
10.2 You must not use Circle, the Platform, or any Circle Channel to facilitate or attempt to facilitate sanctions evasion, money laundering, terrorist financing, or any other unlawful activity.
10.3 You must promptly notify the Company if you become the subject of sanctions, an enforcement action, or a credible investigation relating to sanctions, bribery, corruption, or AML/CTF compliance relevant to your Circle participation.
10.4 A breach of this clause is grounds for immediate suspension or termination of Agent access, without prejudice to the Company's other rights or remedies.
11. Suspension, termination, and re-assessment
11.1 The Company may suspend or terminate your Agent access in line with the Platform Terms, including where:
- you breach confidentiality or closed-network obligations;
- you engage in misrepresentation, harmful conduct, or unlawful activity;
- you no longer meet Circle Standards; or
- continued participation presents unacceptable risk to Circle.
11.2 The Company may also suspend or terminate access if it discontinues a plan or transitions to a new product model, subject to any mandatory legal requirements.
12. Liability, refunds, and relationship with the Platform Terms
12.1 Refunds are governed exclusively by clause 6. For the avoidance of doubt, nothing in the limitation-of-liability provisions of the Platform Terms creates any right to a refund or credit.
12.2 The limitation of liability in the Platform Terms applies to these Agent Terms.
13. Governing law and jurisdiction
13.1 These Agent Terms and any dispute or claim arising from them are governed by the laws of England and Wales.
13.2 The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rules that cannot be excluded.
14. Contact
All Agent-related communications (including billing queries) should be sent to: membership@globalmobilitycircle.com